1. SHIPPING COST
Denmark 30-50 dkk, free shipping on orders +1000 dkk (134 eur).
EU 50-100 dkk, free shipping on orders +1500 dkk (200 eur).
Outside EU 150 dkk, free shipping on orders +2000 dkk (268 eur).
Denmark 35 dkk
Europe 100 dkk
If you want to buy a return label please write an e-mail to email@example.com and inform us of your order number.
NB! You can buy a return label from us if you are situated in one of the following countries in The EU: Denmark, Germany, Poland, Belgium, Austria, Ireland and Luxembourg. For all other countries return shipping is at your own account unless otherwise agreed.
2. DELIVERY INFORMATION
The shipping period depends on which country whereto the order is shipped.
Denmark: 1-2 days with GLS
Europe: 2-4 days with GLS and UPS
Rest of the world: 3-7 days with UPS
NB! If the address is not filled in correctly and this causes order to be sent back, we will charge the shipping cost once again if the order is to be sent.
NB! Deliveries to Russia will need a company address since we as a Danish company aren’t allowed to send to a private address.
3. CUSTOM CLEARANCE
All orders shipped to countries outside the EU might be subject to custom clearance in respective country. If you want to know more about specific rules for custom clearance in your country, you need to contact your local customs authority. We do not have the possibility to refund VAT, MVA or similar and any dispute concerning customs, VAT or other duties is not the concern of Underprotection.
4. RETURNS AND EXCHANGES
If you are unhappy with a product and want to return it, then please send us the item(s) in perfect condition and within 14 days from the day you received it, accompanied by a complete return note. When we receive the returned items we will refund the full amount (excluding shipping cost) to the credit card used for the original purchase. If you want to buy a return label from us, please let us know and we can send it by e-mail.
Only if your item(s) have not been prepared for shipping. We are preparing packages all day so we should receive your cancellation or changing asap after your order placement. Please send us an email or give us a call.
You have a period of 24 months to complain about an item if it did not live up to our usual standard. Please send us an email describing the problem. If the item fails or is damaged upon arrival, it will be repaired or replaced and sent to you, which of course will be done as soon as possible after receiving the defect item. If the item is not in stock or can’t be repared, we will refund the full amount to your bank account.
7. ADDRESS FOR RETURNS
Ved Amagerbanen 11 C, stuen th.
2300 Copenhagen S
NB! Please note that we do not pick up any packages sent to parcel shops or other addresses than above.